Solutions / Retain VIP Customers
Make your best customers feel remembered.
Bring purchase value, preferences and recent activity into thoughtful retention decisions.
Book a demo
EXAMPLE CUSTOMER MOMENTA valuable repeat buyer gets a relevant message when activity changes.
THE RETENTION CHALLENGEFamiliar friction.
Familiar friction.
A more connected response.
A quieter VIP relationship goes unnoticed.
Offers and contact frequency lack customer context.
EXAMPLE JOURNEY · NOT CUSTOMER RESULTS
A valuable repeat buyer gets a relevant message when activity changes.
One customer moment. Five connected steps. Choose a step to follow the action.
UNDERSTAND
Connect the context.
Avery has a strong repeat-purchase history in bags and accessories, with a recent drop in activity.
PREDICT
Recognise the opportunity.
The change highlights an opportunity to reconnect with a valuable customer.
DECIDE
Choose the next useful action.
Choose a preference-led message and apply the brand’s contact and approval rules.
CREATE
Make the message relevant.
Create a considered invitation around Avery’s category interests, without promising unavailable benefits.
EXECUTE
Put the next step in motion.
Send through an eligible channel and share the next engagement signal with the ongoing journey.
WHERE RETAINLY HELPS
More useful reasons to return.
Value-aware recognition
Bring purchase history and customer value into more relevant messaging.
VIP lapse signals
Notice when a previously active relationship starts to change.
Preference-led discovery
Introduce products aligned with known interests.
Thoughtful contact
Coordinate channels around permissions and recent activity.
CONNECTED DELIVERYThe right context.
The right context.
Across your channels.
Bring authorised Shopify purchase data into customer context where connected.
EmailSMSWhatsApp
Use supported channels already connected to your account. Delivery depends on availability, permissions and customer consent.
Explore the platform →KEEP EXPLORING
Related solutions.
See Retainly for your brand.
Walk through your customer moments, data and channels with our team.
Book a demo