Solutions / Recover Abandoned Carts
Keep a considered purchase within reach.
Turn an unfinished basket into a timely reminder, shaped by the shopper’s context.
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EXAMPLE CUSTOMER MOMENTA saved shoulder bag becomes a helpful recovery message.
THE RETENTION CHALLENGEFamiliar friction.
Familiar friction.
A more connected response.
Reminders arrive after the customer has already bought.
The message forgets the product that sparked interest.
EXAMPLE JOURNEY · NOT CUSTOMER RESULTS
A saved shoulder bag becomes a helpful recovery message.
One customer moment. Five connected steps. Choose a step to follow the action.
UNDERSTAND
Connect the context.
Casey leaves a shoulder bag in an unfinished basket.
PREDICT
Recognise the opportunity.
The cart and browsing signals identify a possible recovery opportunity.
DECIDE
Choose the next useful action.
Check for a completed order, customer consent and appropriate timing before choosing a reminder.
CREATE
Make the message relevant.
Create a message featuring the saved bag, without inventing urgency or scarcity.
EXECUTE
Put the next step in motion.
Send through an eligible connected channel; a completed purchase changes the journey.
WHERE RETAINLY HELPS
More useful reasons to return.
Product-specific reminders
Bring the considered item back into the conversation.
Purchase-aware recovery
Check available order context before preparing follow-up.
Controlled offers
Keep any incentive within the brand’s chosen approval and offer rules.
CONNECTED DELIVERYThe right context.
The right context.
Across your channels.
Bring authorised Shopify purchase data into customer context where connected.
EmailSMSPush
Use supported channels already connected to your account. Delivery depends on availability, permissions and customer consent.
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