Solutions / Health & Wellness
Keep their everyday routine within reach.
Support repeat buying with product-led reminders based on order history, without inferring health needs.
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EXAMPLE CUSTOMER MOMENTA repeat buyer receives a reminder for a familiar everyday product.
THE RETENTION CHALLENGEFamiliar friction.
Familiar friction.
A more connected response.
Generic messages overlook purchase history.
Over-contact can interrupt a personal routine.
EXAMPLE JOURNEY · NOT CUSTOMER RESULTS
A repeat buyer receives a reminder for a familiar everyday product.
One customer moment. Five connected steps. Choose a step to follow the action.
UNDERSTAND
Connect the context.
Morgan has reordered an everyday wellness product at similar intervals.
PREDICT
Recognise the opportunity.
The purchase pattern suggests another possible reorder moment.
DECIDE
Choose the next useful action.
Choose a neutral product reminder after checking recent activity and consent.
CREATE
Make the message relevant.
Create factual product copy without health claims or assumptions about personal conditions.
EXECUTE
Put the next step in motion.
Send through an eligible connected channel and let the next purchase inform future timing.
WHERE RETAINLY HELPS
More useful reasons to return.
Routine replenishment
Use observed buying patterns to identify possible repeat-purchase opportunities.
Lapsed-buyer engagement
Reconnect around past products, without drawing conclusions about health.
Relevant discovery
Use product preferences to introduce related categories with approved brand messaging.
CONNECTED DELIVERYThe right context.
The right context.
Across your channels.
Bring authorised Shopify purchase data into customer context where connected.
EmailSMS
Use supported channels already connected to your account. Delivery depends on availability, permissions and customer consent.
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