Solutions / Beauty & Personal Care
Be there for their next daily ritual.
Turn familiar products and purchase rhythms into timely replenishment messages that feel personal.
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EXAMPLE CUSTOMER MOMENTA familiar moisturiser becomes a timely refill opportunity.
THE RETENTION CHALLENGEFamiliar friction.
Familiar friction.
A more connected response.
Every shopper receives the same product message.
Frequent broadcasts compete with useful follow-up.
EXAMPLE JOURNEY · NOT CUSTOMER RESULTS
A familiar moisturiser becomes a timely refill opportunity.
One customer moment. Five connected steps. Choose a step to follow the action.
UNDERSTAND
Connect the context.
Jamie has bought the same daily moisturiser more than once and engages with email.
PREDICT
Recognise the opportunity.
The previous buying pattern suggests a possible replenishment window—not certainty that the product has run out.
DECIDE
Choose the next useful action.
Choose a helpful refill reminder, checking recent purchases and messaging permissions.
CREATE
Make the message relevant.
Create a message around the moisturiser Jamie knows, in your brand voice.
EXECUTE
Put the next step in motion.
Deliver through connected email where consent allows. If Jamie reorders, use that signal in future follow-up.
WHERE RETAINLY HELPS
More useful reasons to return.
Timely refills
Identify likely replenishment moments from buying history and prepare a useful reminder.
Routine discovery
Use category interests to introduce another relevant product, without assuming skin needs.
First-to-second purchase
Follow an initial order with content shaped around the product already chosen.
Lapsed routine recovery
Reconnect with customers whose usual purchase pattern has changed.
CONNECTED DELIVERYThe right context.
The right context.
Across your channels.
Bring authorised Shopify purchase data into customer context where connected.
EmailSMSPush
Use supported channels already connected to your account. Delivery depends on availability, permissions and customer consent.
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