Solutions / Retail & Omnichannel
One customer. Across every return visit.
Bring available online and in-store purchase context into a connected retention journey.
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EXAMPLE CUSTOMER MOMENTA store purchase informs a relevant online follow-up.
THE RETENTION CHALLENGEFamiliar friction.
Familiar friction.
A more connected response.
A customer gets reminders for an item already bought.
Messages lose context as shoppers change channels.
EXAMPLE JOURNEY · NOT CUSTOMER RESULTS
A store purchase informs a relevant online follow-up.
One customer moment. Five connected steps. Choose a step to follow the action.
UNDERSTAND
Connect the context.
With store data connected and identity matched, Sam’s in-store bag purchase joins their online browsing history.
PREDICT
Recognise the opportunity.
Later interest in a related category becomes a new opportunity, rather than another bag recovery reminder.
DECIDE
Choose the next useful action.
Choose a complementary recommendation; exclude the item already purchased and check channel permissions.
CREATE
Make the message relevant.
Create a message shaped by the relationship across the available touchpoints.
EXECUTE
Put the next step in motion.
Send through an eligible connected channel. Bring the next available purchase signal back into shared context.
WHERE RETAINLY HELPS
More useful reasons to return.
Recognise the store customer
Use connected store purchases to inform the next online conversation.
Respect completed purchases
Check available order signals before preparing a recovery reminder.
Discover the next category
Connect purchase history with new interests to guide recommendations.
Keep valuable customers recognised
Carry customer value and preferences across connected touchpoints.
CONNECTED DELIVERYThe right context.
The right context.
Across your channels.
Bring authorised Shopify purchase data into customer context where connected. In-store journeys also require connected store data and reliable customer matching. Confirm your store systems during the demo; no specific POS connector is assumed.
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Use supported channels already connected to your account. Delivery depends on availability, permissions and customer consent.
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